COSMOS®: Real-Time Package Tracking
COSMOS (Customer Operations Service Master On-line System) is a computerized package tracking system that monitors every phase of the delivery cycle at FedEx. FedEx employees constantly input information into COSMOS by several means.
Customer service representatives enter shipping information into COSMOS through computer terminals, alerting the dispatche
13.1 SYSTEMS AS PLANNED ORGANIZATIONAL CHANGE
Systems Development and Organizational Change
[그림]organizational change carries RISK
and RETURN
새로운 정보 시스템은 다양한 조직변화를 일으킴.
이러한 조직 변화는 위험과 보상을 수반하는 정도에 따라 4가지의 형태로 분류됨.
Automation(자동화)
√조직 변화의 가장
Almost 9 out of 10 of those who used an offline travel agency used it for flight tickets.
Information about flight tickets in the ads would appeal to the customers.
People get information about flight tickets on the internet.
Gold Tour Club should advertise online.
- Sell special package products for students during vacations
- Move its location to the Central Square instead of the
information will influence the consumer's perception of value and intention to buy.
The effect of promotions on the modification of internal reference price has not been sufficiently analyzed in the area of services, specifically in services with a high degree of commitment in the purchase, like the package tour.
Although the model of price perception developed in the academic literature does
1. PRODUCT INFORMATION
PRADA + LG = New Smartphone
A package of desirable features
4.3 inch screen, High brightness NOVA display at 800-nit
Most slimmest at 8.5mm
Android’s Gingerbread OS
Architecture for high-speed performance, and dual-band WI-FI for high speed surfing.
8MP Camera, 8GB of user memory
The famous fashion brand
Luxury, Unique brand image
High price product
1. Overview
1) General Information
Expedia.Inc. is an internet-based travel agency. NASDAQ symbol is EXPE and headquartered in Washington, USA. It books airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various services via the world wide web and telephone travel agents. The company serves customers in the United States, Canada, the United Kingdom, France, G
difficult and the basis of the budget is
weak.
Random budgeting possible
Personal values of decision makers
Undermines the rationality and feasibility
Lack of Data
Start every thing in zero base
Have to use own criterion
Rationality in budget decision ranking decrease
Short term of view
Decision is made by revision every year
Can not swear the future of chosen packages
2. Discuss how employees determine whether the organization treats them fairly.
조직으로부터의 공정성 지각은 어떻게 이루어지는지
결과 공정성(outcome fairness) - 징계나 해고가 이루어진 결과에 대한 공정 강조
① 직원에게 적용되는 결과의 일관성이 유지될 때
② 결과에 대해 직원들이 납득할 수 있고 사전 지식이 있
Ⅰ. 영문 이력서(Resume) 구성 및 작성법
1. Identifying Information (Personal Data)
이름, 현주소, 전화번호 (집/휴대폰), E-mail주소, 개인 홈페이지 주소 등
Career(Job), Objective(Optical)
지원하는 직종과 직무를 기재하며 단순히 Objective라고도 한다. 모집분야가 명시된 경우에는 해당 Position을 기재하고, 채용부서나 Po